FAQ ECOMMERCE

If you wish to return one or more items in your order, you can do so within 30 days of receiving the goods.Please contact our Consumer Care to get the information regarding our Returns procedure.

You must pay for all return shipping costs unless there is a special online promotion that includes free returns. Only in this case will TCX Boots provide you with a label to affix to the package, which you can then use to return the package.

To return goods the Customer can choose either a carrier or the mail. We recommend you use a service offering tracking so that you can check your return has reached our warehouse. TCX boots shall not be responsible for any damages to or theft/loss of the goods returned with uninsured shipments.The item must be returned intact and carefully packaged in its original box, complete with every accessory.

Our warehouse shall check the returned items as soon as we receive them and a return file shall be opened. A refund shall be issued within 14 days from receipt of the return and the Customer’s credit card or Paypal account shall be credited (according to the payment method originally used). We kindly ask you to include all details of the return inside the package (Customer name/order number) to make it easier for us to record the returned item.

TCX boots performs a thorough check on all its products, however if you receive a faulty item, do not hesitate to contact us using our Contact Form. Our Consumer Care department will provide support in arranging the return of the goods.

You can pay for your order online at tcxboots.com in any of the ways suggested by the website, namely card (Visa, Mastercard, American Express) or Paypal.

No. Orders must be made on our website tcxboots.com.

We ship to all countries that appear in the destination menu at the top right-hand side of the screen.

We currently only ship orders to the countries that appear in the destination menu displayed at the top right-hand side of the screen. We suggest that you check whether our products are available in your country via any retailers or distributors by using the Store Locator on our site.

Shipping costs vary with the destination of the items bought and can be free due to the promotions shown on the website at different periods of the year.

We ship from various warehouses therefore the customer might receive more than one shipment for the same order. Orders are processed from Monday to Friday. During these times, we will process orders within 5 working days from the payment reception.Orders received over the weekend or on public holidays* will be processed the next working day.(*Italian public holidays are on the 1st and 6th of January, Easter Sunday and Monday, 25th of April, 1st of May, 2nd of June, 15th of August, 1st of November, 8th of December, 24th, 25th and 26th December) Once an order has been packaged, it will be collected by a courier service who will deliver it to the customer. The courier will deliver within three to five working days in Europe and within four to seven working days across the rest of the world, with the exception of particularly remote areas.Delivery times may be affected by bad weather, strikes or other unexpected events that cannot be foreseen by us.Please note that:- Items cannot be sent to post box addresses- All deliveries must be signed forShipments leaving Italy for worldwide delivery (except to Russia) will be sent via DHL.

You can check the status of your order by logging into your account.If you don't have an account, please use your Order Number and Email here.

To register with tcxboots.com, click LOGIN at the top right of the screen then click on “REGISTER”. Once you have completed all the mandatory fields and clicked on “SUBMIT”, you will receive a confirmation e-mail with a link that you will then need to click on to complete the registration process.You can also register at the check-out stage: in this case a confirmation e-mail will not be needed.

No, you do not have to register to make a purchase at tcxboots.com. You can order all the items you want without having to create an account. If you decide to register before making a purchase, you can save your data and access your personal area to monitor the progress of your orders.

If you decide to register with tcxboots.com, you can save your data and access your personal area from where you can check your order log, monitor the progress of your last order, ask for a refund and manage your wish list.Registering also allows us to keep you informed about new offers or promotions as well as new events and products.

If you are already registered with tcxboots.com, you can modify your personal data from your personal area.

If you have forgotten your password, click on "Forgot Your Password?" and enter your e-mail address. The system will send you a new password in an automated e-mail.

If you want to close your account at tcxboots.com, simply send an e-mail to dstoreonline@dainese.com and ask to close your account.This does not automatically remove you from the tcxboots.com. newsletter To unsubscribe from the newsletter, you need to click on the relevant link in the newsletter itself.

For detailed information on how Dainese processes its customers' personal data, please read our Privacy Policy, which is available via the following link: https://policy.dainese.com/privacy