FAQ ECOMMERCE

Any of the items that are available at the time of purchase.

For some items, not available at the time of purchase, it will be possible to select the Notify Me option. By entering your e-mail address, you will receive a notification as soon as the item will be available again.

Orders are processed from Monday to Friday within 2 working days from the payment reception.

Orders received over the weekend or on public holidays* will be processed the next working day.

(*Italian public holidays are on the 1st and 6th of January, Easter Sunday and Monday, 25th of April, 1st of May, 2nd of June, 15th of August, 1st of November, 8th of December, 25th and 26th December)

Once an order has been packaged, it will be collected by a courier service who will deliver it to the customer.

Shipments leaving Italy for worldwide delivery will be sent via DHL or UPS.

When the order is dispatched, you will receive an e-mail confirming it is on the way. The courier's name and tracking number will be in the e-mail. The same information will be available on your ACCOUNT area or in the ORDERS & RETURNS area so that you can monitor the progress of your delivery at any time on the courier's site.

No, it's not possible to cancel or amend an order which has already been confirmed, since the processing of an order is automatic. It will be necessary to wait for the delivery of the goods and proceed with a return.

Simply enter the discount code in the box at the bottom left of the order summary on the shopping cart page. Once you have entered the code, click on SUBMIT button and the cart will be automatically updated with the discounted price.

Yes. On the product page, you can see whether the item/color/size is available at any of the official DAINESE STORES in your country. If the item is available, you can reserve it online and then purchase it in-store. Your chosen item will be reserved for a maximum of 48 hours.
You should wait for confirmation that your selected item is available before traveling to your chosen store.
You will be contacted as soon as the item is ready for collection. In order to collect the item, you must provide your reservation number.
Reserving an item does not oblige you to purchase it at your chosen retail outlet.

No. Tax Free only applies to products that are purchased in shops and carried directly by the purchaser.

You can pay for your order online at tcxboots.com in any of the ways suggested by the website, namely card (Visa, Mastercard, American Express) or Paypal.

Yes. With the "Reserve online and collect in-store" function, you can reserve an item at one of our official stores (DAINESE STORES). The selected store will inform you as to the availability of the item and, once it is available, you will be able to visit the store and make the purchase. In this case, payment is made in-store.

No. Orders must be made on our website tcxboots.com.

We ship to all countries that are listed in the destination menu at the top right-hand side of the screen.

We currently only ship online orders to the countries that are listed in the destination menu displayed at the top right-hand side of the screen. We suggest you to check whether the item/s you're looking for are available in a shop, looking for the nearest retailers/distributors by using our STORE LOCATOR.

Yes, you can have your online order delivered to one of the official DAINESE STORES. You can select any official Dainese store in your country at checkout.

Shipping costs vary with the destination of the items bought and can be free due to the promotions shown on the website at different periods of the year.

Orders are processed from Monday to Friday within 2 working days from the payment reception. When your order will be dispatched, you will receive e-mail containing all the information on the shipment.

Orders received over the weekend or on public holidays* will be processed the next working day.

(*Italian public holidays are on the 1st and 6th of January, Easter Sunday and Monday, 25th of April, 1st of May, 2nd of June, 15th of August, 1st of November, 8th of December, 25th and 26th December)

Once an order has been packaged, it will be collected by a courier service who will deliver it to the customer.

Orders may be shipped in more than one shipment.

The courier will deliver within three to five working days in Europe and within four to seven working days across the rest of the world, with the exception of particularly remote areas.

Delivery times may be affected by bad weather, strikes or other unexpected events that cannot be foreseen by Dainese.

Please note that:

- Items cannot be sent to post box addresses
- All deliveries must be signed for

When your order will be dispatched, you will receive e-mail containing all the information on the shipment.

You can check the status of your order by logging into your ACCOUNT area.

If you don't have an account, please use your order number and e-mail address here.

If you wish to return one or more items in your order, you can do so within 30 days of receiving the goods. You have two options:

1) Going to our official Dainese store in Lugano:
Visit DAINESE LUGANO - Via al Fiume 1, 6929 Gravesano and hand in the article(s) you wish to return at the checkout. You will be issued with a receipt for the return and a refund will be made through the payment method originally used for the order after a few days (within 14 days of handing in the return at most).

2) Sending the return to our official store DAINESE LUGANO:
Send your return to the following address DAINESE LUGANO – Via al Fiume 1, 6929 Gravesano clearly adding your name (the same used in the original order) as well as your Order number in the package. Lack of this information will result in longer processing time for your Return.

We remind you that the product returned must respect our Terms&Conditions: unworn, unused and returned with its original packaging, if available.

Shipping costs to return the product are at customer’s expense. We kindly ask customers to email us the tracking number for the shipment, contacting our Consumer Care Team so that we can monitor the shipment.
Once product is received, the Return will be processed in our system within 14 business days.

No, exchanges are not available. If you need to exchange size/colour, you will have to return the item received and place a new order.

You must pay for all return shipping costs unless there is a special online promotion that includes free returns. Only in this case will Dainese provide you with a label to affix to the package, which you can then use to return the package.

To return goods the Customer can choose either a carrier or the mail. We recommend you use a service offering tracking so that you can check your return has reached our warehouse. Dainese shall not be responsible for any damages to or theft/loss of the goods returned with uninsured shipments.

The item must be returned intact and carefully packaged in its original box, complete with every accessory.

Yes, returns at/shipped to our Dainese store in Lugano are possible but only for the online orders originally shipped to a Swiss address.

PLEASE NOTE: We will not accept returns of online orders originally sent to other countries.

No. We remind you that returns in store are possible ONLY in our official Dainese stores.

PLEASE NOTE: You can return your order only choosing from our Dainese stores list. Authorized dealers/retailers cannot register returns for orders placed on tcxboots.com.

Our warehouse shall check the returned items as soon as we receive them and a return file shall be opened.

A refund shall be issued within 14 days from receipt of the return and the Customer’s credit card or Paypal account shall be credited (according to the payment method originally used).

We kindly ask you to include all details of the return inside the package (Customer name/order number) to make it easier for us to record the returned item.

Dainese performs a thorough check on all its products, however if you receive a faulty item, do not hesitate to contact us using our Contact Form here.